Service Delivery Coordinator

Responsibilities:

• The Service Delivery Coordinator is responsible for coordinating the steady state service delivery to client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction
• Responsible for creating repositories for HOST/RDC documentation, process, procedure and standard work instructions, service catalogue
• Track and report utilization
• Allocate appropriately tiered interpreters to assignments in line with customer service level agreements
• Ensure that accurate updates are made to the system to enable a thorough audit trail to be completed for all assignments
• Work with the rest of the operational support teams to ensure the efficiency of our service
• Escalate any issues to a Senior Team Member where appropriate and in a prompt manner
• Must possess the ability to adapt to new and changing HRIS other HR systems
• Provide support to the Service Delivery team in the delivery of contracted services to the managed service partners

Qualifications:

• Strong computer experience (GoogleSuite, MS Office, Outlook, Company Software and Web Apps)
• Background in Exchange or Cloud desirable but not required
• Must be able to handle irate customers in a calm and professional manner
• Highly organized and strict attention to details
• Strong multi-tasking skills and prioritizing
• Proactively follows up and follows through with multiple tasks